General Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders VIA our online shop.

2. Contracting partner, contract conclusion

The purchase agreement is concluded with HAISL (Inh. Sebastian Senft).

By entering the products in the online shop, we make a binding offer for the conclusion of the contract for these items. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order, using the corrective aids provided for and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after sending the order, you will receive a confirmation by e-mail.

3. Contract language, contract test storage
The Language available for the conclusion of the Contract is German.
We store the text of the contract and send you the order data and our terms and conditions by e-mail. For security reasons, the text of the contract is no longer accessible via the Internet.

4. Delivery conditions
In addition to the product prices quoted, shipping costs are added. For more information on the amount of shipping costs, see the Shipping & Payment Terms page

We only deliver by shipping route. A self-collection of the goods is unfortunately not possible.

We do not deliver to packing stations.

5. Payment

In our shop, the following payment methods are available to you:

Advance payment
If you select the payment method, we will call you our bank details in separate e-mail and deliver the goods after receipt of payment.

Paypal
In the ordering process, you will be forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access details and confirm the payment instructions to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
PayPal automatically carries out the payment transaction immediately afterwards. For more information, please contact the ordering process.

6. Reservation of Title

The Goods remain our Property until full Payment has been made.

7. Transport damage
If goods with obvious transport damage are delivered, please complain to the delivery company as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.

8. Warranty and Warranties
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The limitation period for claims for defects for used goods is one year from the delivery of the goods.
The above limitations and shortening of the deadline do not apply to claims due to damages caused by us, our legal representatives or vicarious agents

  • In the event of injury to life, body or health,
  • intentional or grossly negligent breach of duty, as well as malice,
  • in the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
  • within the scope of a guarantee promise, if agreed or
  • To the extent that the scope of the Product Liability Act is opened.

Information on any additional guarantees that may apply and their exact conditions can be found on the product and on special information pages in the online shop.

9. Liability
We are always unrestricted for claims caused by damages caused by us, our legal representatives or vicarious agents.

  • In the event of injury to life, body or health,
  • In the event of intentional or grossly negligent breach of duty,
  • In the case of warranty promises, as far as agreed, or
  • To the extent that the scope of the Product Liability Act is opened.

In the event of breach of essential contractual obligations, the fulfilment of which makes the proper implementation of the contract possible in the first place and on whose compliance the contracting partner may regularly rely, (cardinal obligations) by slight negligence on the part of us, Our legal representatives or vicarious agents shall be liable in height limited to the foreseeable damage foreseen at the conclusion of the contract, the occurrence of which must typically be expected. In addition, claims for damages are excluded.

10. Dispute resolution
The European Commission provides an online dispute resolution (OS) platform, which you https://ec.europa.eu/consumers/odr/find here.
We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration body.
The General Consumer Settlement Centre of the Centre for Arbitration is responsible, Strasbourg Street 8, 77694 Kehl on the Rhine, www.verbraucher-schlichter.de.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.