If you want to reclaim or exchange an article, then communicate your concern with the order number by e-mail to info@haisl-shop.com.Return of Item If the goods are faulty, please explain in an e-mail and attach a picture, if possible. The process is then processed immediately.Exchange If the goods are in stock, they can be exchanged. Returns and delivery costs shall be borne by the customer. If the product is not available in the respective exchange size or color, it can be ordered at the latest at the next shop opening. If there is a mistake on our part, HAISL assumes the additional return and delivery costs.All legal matters relating to returns and deadlines can be found in the Right of WithdrawalPersonalized items and hyghiene products are non-returnable. These include decors, masks, sublimation-personalized clothing and laser-engraved parts. If there an error on our part, this can be explained by email to info@haisl-shop.com.